Shipping & Returns

Making A Purchase could not be easier. Just browse our Shop, and click the add button on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

Shipping in the UK We ship to all areas of the UK using Parcelforce. Items should arrive within 3-5 days.

International Shipping We do not automatically offer international shipping through the online shop. Please contact us for a shipping quote.

Purchasing Downloads: Purchasing software to download is as easy as making any other online purchase. Simply go through the checkout process, pay and at the final stage of the checkout process there will be a "download link". Just click on the link to save the file to your computer.

Creating an Account: Creating an account is quick and easy. Simply click on the "create account" link, and follow the instructions

Why have an account? Having an account enables you to come back to the shop in the future and purchase items without having to fill in your details all over again. Having an account also gives you the option to opt-in to our newsletter.

Our Newsletter: During the signing up process, you will have the option of opting out of our newsletter. We will not bombard you with product offers every week, our newsletter is for people that want to receive details of critical updates to our software. We recommend that you do opt-in.

Payment: We accept credit card and debit card payments via PayPal. During the checkout process, you will be directed to the PayPal website. This is the part of the checkout process where you are required to enter your card details and is totally secure.

Purchase Errors: If you make a mistake placing your order do not panic, simply call or email us and we will be happy to help you to rectify your order.

Shipping And Handling: Shipping charges are added to the cost of the item at the checkout at the time of purchase.

Delivery Schedule Providing we have the items in stcok, we will deliver your order right away. We will normally send your order to you in 1-2 working days - although this time scale is not guaranteed.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed or telephoned with the option to cancel your order if you would rather not wait.

Tax Charges All products include 17.5% VAT.

Returns If your purchase is received as faulty or not the item ordered we will be happy to replace it for you. If the item received is faulty please contact us for an RMA returns number and we will happily replace the item or refund your money. Returns must be made within 7 days of the invoice date and returned in the original packing and in its original condition.

Returns on downloaded software If you believe that the software does not work, please call or email us. We may be able to assist you to with it. If in the event that a download has been corrupted, we will reissue you with a replacement download.


If within seven days of purchase of downloaded software, you are not entirely happy with your purchased download, we will be happy to refund your money.

Reaching Us
If you need to reach us, please email us @ enquiries@osoffice.co.uk
OS Office
The Garden House
Stoke Rd
Exeter
Devon
United Kingdom
EX4 5FE



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