Support Levels-OS Office

The Strongbolt2 ROM

With the arrival of Strongbolt2, we have a new ROM for Cobalt servers.
The new ROM is based on the source from sourceforge.net, but modified to include a
2.6 kernel. The reason for this is to facillitate booting from USB and support for extra hardware.

Project TeraQube

With a 500GB sata harddrive, this old Cobalt machine is not quite a terabite of storage, but is capable of it! Either by adding another 500GB sata drive or by replacing it with a terabite disk.

SB1 Kernel Update

An updated kernel for the following hardware is now available:
RaQ3, RaQ4, RaQ550, RaQXTR, Qube

History

SANTA CLARA, CA -- May 13, 2002 -- Sun Microsystems, Inc. is making the delivery of network applications simpler and more affordable than ever with the introduction of the Sun Cobalt RaQ(tm) 550 server appliance.

Support Levels

Support Levels

Gold Support Cover This Maintenance Package covers all Hardware and Software faults on the customer's machine, it includes unlimited call-out charges and labour costs, the call out time is set to 8 Hours which guarantees that a service engineer will deal with the problem within this time. Email and Direct Support Line Up to 5 machines £49.99 per month, per standard linux server 5-10 machines £44.99 per month, per standard linux server 10 Machines + PLS CALL FOR A QUOTE per month, per standard linux server Parts charged at list price

Platinum Support Cover This Maintenance Package covers all Hardware and Software faults on the customer's machine, it includes unlimited call-out charges and labour costs, the call out time is set to 6 Hours which guarantees that a service engineer will deal with the problem the same day unless the call-out is received after 1:30pm on the day of the call out. Includes full user, domain management, disaster recovery plan – Sys Admin Email, Direct Support Line and Dedicated Support Engineer Up to 5 machines = £99.99 per month, per standard linux server 5 - 10 machines = £89.99 per month, per standard linux server 10 Machines + PLS CALL FOR A QUOTE per month, per standard linux server Parts charged at list price

Diamond 24hr Support Cover This Maintenance Package is the same as the Same Day 4 hour Cover service but is available 24hrs per day 7 days a week and guarantees a call out at any time during the day or night if the client's offices are accessible. Parts are replaced inclusive of cost. Includes full user, domain management disaster recovery plan and complete backup solution – Sys Admin Email, Direct Support Line and Dedicated Support Engineer with a Dedicated Account Manager Up to 5 machines = £199.99 per month, per standard linux server 5 - 10 machines = £179.99 per month, per standard linux server 10 Machines + PLS CALL FOR A QUOTE, per standard linux server Printers charged at: 3< £35.00 per item. 10< £30.00 per item. 30< £22.00 per item.